Frequently Asked Questions ❔❔❔ 👀
What Do I Need In Order to Sell?
In order to sell your stuff to us, we require a piece of photo ID. If you do not have ID because you are underage, have lost your wallet, or any other reason, you can bring along someone who does have ID. Driver's license, (photo) health card, provincial photo ID and current student cards are all valid identification.
In accordance with local Police regulations, we are required to see photo identification each and every time someone sells to us. We do not log this information in to any kind of computer system or database. We do not use it for marketing purposes nor do we share it with anyone. If you are under the age of 18, we do reserve the right to request parental/guardian approval before a seller wants for what you're selling.
How Long Does Buying / Testing Take?
Most people should expect to wait a few minutes should they come in with a handful of video games or movies - our staff is efficient and understands the value of your time and ours. We aim to keep things moving as quickly as possible but some items do require a bit more attenion.
When it comes to testing systems, it can vary in how long it takes for us to test. An old Gameboy is going to be faster to test than a Playstation 4. On average, it takes roughly 15 - 20 minutes to test consoles (Playstation 3, Xbox 360, Wii, etc) and about 10 minutes for testing handhelds (Gameboy, Nintendo DS, PSP, etc).
Extra controllers, cords and additional systems all add extra time into this. If you come and are short on time and/or have additional errands to run, you are welcome to leave your name and phone number and we will contact you once we finish your order.
The same goes for if you come in with a big order of DVDs, CDs or video games! If you come in with several boxes, feel free to leave them for a little while with us.